Career Opportunities

Responsibility:

Rendering support to company’s entire customer base and assisting international support engineers in the organisation.

Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.

Other tasks may include:

Working with customers/employees to identify computer problems and advising on the solution.

Logging and keeping records of customer/employee queries on the company’s Footprints system.

Analysing call logs to spot common trends and underlying problems.

Updating self-help documents so customers/employees can try to fix problems themselves.

Presenting training on the company’s products.

Working with field engineers to visit customers/employees if the problem is more serious.

Testing and fixing faulty equipment in-house and on-site.

Admin responsibilities like updating training material.

Technical installs around the building to demo the company’s equipment.

Candidate:

Engineering degree/diploma or equivalent.

At least 4 years’ work experience in equivalent field.

Fluent in English.

Experience in security products industry.

Ability to understand and analyse customers’ needs.

Good communication skills.

Strong analytical mind.

Strong capacity to work in a team.

A customer and service approach – intuitive, positive and creative.

Willing to travel, including internationally on some occasions.

Experience in security systems and solid knowledge of digital video and access control or protection fire systems.

Good knowledge of IP networks and solid knowledge of Windows OS and databases.

Must be a South Africa citizen.

The following product knowledge is essential:

Networking, computer skills, Microsoft Windows knowledge, software platform knowledge.

CCTV – network and analogue cameras, video recorders, access control hardware, readers and credentials, fire panels, intrusion panels.

Product knowledge on UTC products is essential.