Career Opportunities

Responsibility:

Report to the branch operations manager and provide both pre- and after-sales advice and support.

Help sales staff, installers and their customers to understand, compare, and contrast the solutions that are available for buying. Troubleshoot problems with their implementations—that is, to help ensure that the solutions work successfully and to maximise sales by providing such help to the internal and external clients.

Train and advise sales staff and installers on the products and solutions.

Become a product specialist on all the Security Warehouse electronic security products and be involved with workshops with installers/clients, shows and demonstrations of our products including pre-setups and configuration of equipment.

Technical repairs (limited – basically go/no-go testing, replacement of fuses and basic repairs, etc.

Technical support counter, telephonic and onsite support.

Counter and telephonic sales, backing up sales staff when required.

Basic quotes on Pastel – know the pricelists and all matrix templates.

Train branch staff on products and solutions, as well as installers/clients.

Prepare and maintain Security Warehouse’s support area at the branch.

Support internal systems on a 1st-line basis (PCs/printers and internal network, alarm and demo boards/equipment, etc.).

Submit reporting.

Stocktaking and picking.

Handling of stock.

Candidate:

Qualifications:

• Grade 12 certificate.

• The position will also require occasional travelling throughout the sales territory on client (installer) and end-user visits. The position thus requires a valid driver’s licence.

• Preference will be given to candidates with previous electronic security experience.

Skills:

• Strong prioritisation of duties to maximise return on effort.

• Very strong with relationships – able to get people to rely on you.

• Communication skills are essential – telephonic, face-to-face and email etiquette.

• Accountability motivated – drive for your own results.

• Fast learning of new information.

• Good culture fit – accountability, planning and execution of a plan are critical.

Soft skills:

• High level of communication skills (oral and written in at least English).

• Attention to detail.

• Stress tolerant.

• Social skills.

• High emotional intelligence.

• Conflict resolution.

• Organised.