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Technical supervisor

Responsibility:

Manage and oversee the RMA department and ensure it is providing the required level of after-sales support to the customer base. Mentoring of RMA team to be undertaken

Develop RMA test procedures and implementation thereof.

Manage and oversee the technical support department to ensure a high level of technical support is provided to customers. Support needs to be provided timeously, accurately, and subject to company policies and procedures. Mentoring of the technical support team to be undertaken.

Develop on-site and telephonic support procedures and implementation thereof.

Write technical and RMA reports after investigations have been completed.

Review and update product supporting documentation: manuals, application notes, datasheets, etc.

Provide high-level telephonic support to customers and staff.

Liaise with customers on applications and designs.

Liaise with suppliers to support OVP products.

Ensure necessary health and safety procedures are followed.

Assist in providing product demonstrations and presentations.

Assist with practical training evaluations and theory presentation.

Assist with nitrogen filling station operations and procedures.

Ensure all company policies and relevant technical operations procedures are followed.

Assist with tasks related to company operations that might fall outside the responsibilities mentioned above.

Candidate:

Electronics or electrical LV trade test qualified or equivalent.

3 to 5 years’ fire detection systems commissioning experience.

SAQCC registered commissioner.

Project management or supervisory role in previous positions will be beneficial.

Remuneration: Market related
Location: JohannesburgGautengSouth Africa
Company: Technoswitch
 
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2021-06-23 2021-07-23 FULL_TIME

Product Specialist

Responsibility:

Key performance areas include but are not limited to:

Technical support to clients and sales staff.

Technical design support and advice to clients, sales staff, project specialists, etc.

Repair, evaluation and testing of equipment (including software).

Train customers and staff on product range.

Assisting business development division with tender compilation and key end-user support.

Testing of new and upgrading of existing products and software.

Upgrade equipment to clients’ specifications.

Candidate:

Relevant qualifications in electronics, IT or equivalent.

Minimum 5 years of extensive experience in electronics.

Access control and CCTV technical knowledge is essential.

Remuneration: Market related
Location: EdenvaleGautengSouth Africa
Company: Reditron
 
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2021-03-08 2021-04-08 FULL_TIME


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