Career Opportunities

Responsibility:

Profitable revenue growth:

• Achieve export sales revenue targets.

• Retain and grow export customer base.

• Manage existing and develop new customer relationships.

• Develop channels and relationships.

• Formulate and implement strategy.

• Contribute to overall sales and marketing strategy.

• Prepare and implement export sales and marketing plans.

• Contribute to defining export sales targets and KPIs

• Plan the growth of the export sales team.

Financial management:

• Prepare export sales budget.

• Provide country sales forecasts.

• Manage export customer profitability (contribution).

• Monitor pricing activity in relation to prevailing exchange rates, shipping costs and local economic factors.

Product:

• Identify product growth opportunities.

• Initiate opportunity evaluation.

• Competitor analysis.

• Customer analysis by country.

• Value proposition.

• Identify opportunities for differentiation, and implement plans and actions to improve client’s position in targeted export markets.

Reporting:

• Prepare and submit monthly and ad-hoc reports timeously for general manager.

• Analyse reports from the export sales representative, pre-sales engineer and export administrator.

Candidate:

Formal sales and marketing qualification.

Essential skills and experience:

• Previous experience in and knowledge of export markets, including distribution channels.

• A versatile individual having a proven track record in both sales and marketing.

• Proven ability to develop and implement strategic marketing plans.

• An excellent communicator with the ability to perform sales presentations and product demonstrations.

• Self-driven, with the ability to operate independently (make things happen).

• Travel experience into Africa.

• Fully computer literate.

Advantageous skills and experience:

• Industry-specific knowledge of fire detection and suppression.

• Knowledge of export processes and documentation requirements

• Good understanding of electronics.

Responsibility:

Provide exceptional first line technical support assistance to clients on all ET Nice and Hansa products.

Attend daily to all first line technical support calls, including internal customers and external customers, end users (public) and trade (installers) nationally and internationally.

Follow up on calls not dealt with on the same day and give feedback to the customer telephonically or via email.

Assist daily with website submissions and ensure all submissions have been dealt with.

Provide independent training (product, technical specifications, commissioning of products) to external and/or internal customers.

Assist with mechanical repairs (gate and garage door operators).

Assist with general administrative tasks within the department and stand in for an employee when absent to assist with day-to-day operational and administrative tasks.

Capture daily details of queries and ensure they are followed up with comments on progress.

Assist daily with walk-in customers, conduct yourself in a professional manner, and comply with company values (be open, be different, be easy, be responsible).

Escalate any unresolved complaints or queries to management immediately, with a full status report on the customer.

Ensure that established communication processes are utilised within the department and that all role-players are informed about a problem a customer might have, the progress thereof and whether it has been resolved or not.

Identify and proactively report any risks within the department to your manager, e.g. assets (money, time, property) or customers.

Perform ad-hoc tasks within the department, if and when required.

Compile monthly reports that comply with company standards and requirements.

Candidate:

NQF 4, Matric or any other equivalent qualification.

1-3 years’ experience in a technical support services environment.