Techjobs Recruitment Agency



Covid-19 South African portal   

Career Opportunities



Engineering / Technical




Technical consultant: access automation

Responsibility:

Provide exceptional first line technical support assistance to clients on all ET Nice and Hansa products.

Attend daily to all first line technical support calls, including internal customers and external customers, end users (public) and trade (installers) nationally and internationally.

Follow up on calls not dealt with on the same day and give feedback to the customer telephonically or via email.

Assist daily with website submissions and ensure all submissions have been dealt with.

Provide independent training (product, technical specifications, commissioning of products) to external and/or internal customers.

Assist with mechanical repairs (gate and garage door operators).

Assist with general administrative tasks within the department and stand in for an employee when absent to assist with day-to-day operational and administrative tasks.

Capture daily details of queries and ensure they are followed up with comments on progress.

Assist daily with walk-in customers, conduct yourself in a professional manner, and comply with company values (be open, be different, be easy, be responsible).

Escalate any unresolved complaints or queries to management immediately, with a full status report on the customer.

Ensure that established communication processes are utilised within the department and that all role-players are informed about a problem a customer might have, the progress thereof and whether it has been resolved or not.

Identify and proactively report any risks within the department to your manager, e.g. assets (money, time, property) or customers.

Perform ad-hoc tasks within the department, if and when required.

Compile monthly reports that comply with company standards and requirements.

Candidate:

NQF 4, Matric or any other equivalent qualification.

1-3 years’ experience in a technical support services environment.

Remuneration: Market Related
Location: ObservatoryWestern CapeSouth Africa
Company: ET Nice
 
APPLY FOR THIS JOB BELOW
There is only one way to the perfect job...




.pdf or .docx files only. Max file size is 6MB


Apply now
2021-03-29 2021-04-30 FULL_TIME


More jobs in this category




Electronic security technician

Company: Group Technical Security Management
Location: West Rand District, Gauteng, South Africa
Click here...

Senior security systems technician

Company: Veracitech
Location: Randburg, Gauteng, South Africa
Click here...

CCTV and access control specialist

Company: Diopoint
Location: Randburg, Gauteng, South Africa
Click here...

Security X-Ray service technician

Company: Hissco
Location: Pretoria, Gauteng, South Africa
Click here...

Product support technician

Company: Castle Access Control
Location: Westlake, Western Cape, South Africa
Click here...

Network engineer

Location: Cape Town, Western Cape, South Africa
Click here...

Senior technician

Location: Cape Town, Western Cape, South Africa
Click here...

Technical engineer

Company: Dahua Technology South Africa
Location: Cape Town, Western Cape, South Africa
Click here...

Technical engineer

Company: Dahua Technology South Africa
Location: Johannesburg, Gauteng, South Africa
Click here...

Technical service and support technician

Company: ET Nice
Location: Samrand, Gauteng, South Africa
Click here...

Technical call centre support agent

Company: Amecor
Location: Roodepoort, Johannesburg, South Africa
Click here...

Network and branch support technician

Company: Amecor
Location: Durban, KwaZulu-Natal, South Africa
Click here...

Technician for CCTV, electric fences, gate automation and alarms

Company: Langa Security Services
Location: Edenvale, Gauteng, South Africa
Click here...

Electronic security technician

Company: Powell Tronics
Location: Cape Town, Western Cape, South Africa
Click here...

Senior technician

Company: SW Security Solutions (Pty) Ltd
Location: Cape Town, Western Cape, South Africa
Click here...

Alarm and CCTV technician

Company: Secutel Technologies
Location: Mbombela, Mpumalanga, South Africa
Click here...

Alarm and CCTV technician

Company: Secutel Technologies
Location: George, Western Cape, South Africa
Click here...

Alarm and CCTV technician

Company: Secutel Technologies
Location: Port Elizabeth, Eastern Cape, South Africa
Click here...

Alarm and CCTV technician

Company: Secutel Technologies
Location: Polokwane, Limpopo, South Africa
Click here...

Alarm and CCTV technician

Company: Secutel Technologies
Location: Bloemfontein, Free State, South Africa
Click here...

Security technician

Company: Multi-Locking Vehicle Tracking Security Systems
Location: Chartwell, Gauteng, South Africa
Click here...

Integrated security project engineer

Company: FS Systems
Location: Cape Town, Western Cape, South Africa
Click here...

Junior in-house security technician

Company: Hitek Security Distributors
Location: Positions available in Cape Town and Gauteng, Gauteng/Western Cape, South Africa
Click here...

CCTV and alarm technician

Company: Hitek Security Distributors
Location: Positions available in Cape Town and Gauteng, Gauteng/Western Cape, South Africa
Click here...

APPLY FOR THIS JOB BELOW
There is only one way to the perfect job...




.pdf or .docx files only. Max file size is 6MB


Apply now


Browse for more jobs


Whichever side of the employment equation you are on, Tech Jobs Network will help you find the staff or position you need.


Hi-Tech Security Solutions Hi-Tech Security Business Directory Residential Estate Security CCTV Access and Identity Management


Hi-Tech Security Solutions

The journal for decision makers who solve today's security challenges
Published in print, online and supported by twice-weekly electronic newsletters.
For more information - http://www.securitysa.com/generic.aspx?about



Contact Us


Click here