Career Opportunities

Responsibility:

Answer incoming calls and respond to customers’ emails.

Manage and resolve customer complaints.

Identify and escalate issues to the technical support manager.

Provide product and service information to customers.

Research required information using available resources.

Research, identify, and resolve customer complaints using applicable software.

Process tickets per received call/query.

Route calls to appropriate resources.

Document all call information according to standard operating procedures.

Recognise, document, and alert the management team of trends in customer calls.

Follow up on customer calls where necessary.

Upsell products and services by forwarding such to the national sales manager.

Complete call logs and reports.

Perform other duties as assigned by the technical support manager.

Candidate:

National diploma in electronic engineering (NQF 6) or S4 electrical engineering graduate.

A-plus computer certification.

Preferably 2 years’ experience in the radio frequency and/or electronics security industry. Training will be provided.

Computer literate – FSK diagnostic software and Microsoft Office.

Analytical, structured and systematic approach.

Ability to work under pressure.

Strong attention to detail.

Ability to communicate clearly and effectively.

Flexibility to work occasional overtime.